• You should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.
•  You need to have a valid credit card or debit card (VISA or MASTERCARD) issued by a reputed bank
• Currently we ship only in India, so you need to have a shipping address of India

You can directly search for the product you are looking for through the search field provided on every page. Alternatively you can navigate through our site map for categories in which you are most likely to find your desired product.

Yes, the products offered are similar. So you can shop from your home with ease of finding the right product from our wide range of merchandise to suit your need. What more, Shop without any time limitation with the 24-hr access and also save traveling time to spend it on your other important tasks and hobbies.

However, we offer various customized and personalized products, on special orders, which are not mass produced. Such products are not listed on our website. However, you can go through few design samples mentioned in our catalogue (click here to download our e-catalogue). Call us at +91-22-40058484 to place an order for these products or to get a unique one made specially for you.

Yes, we can get those delivered, depending on their availability. You can call us +91-22-40058484 to enquire about the same and place an order.

Yes, you can buy a physical (paper) gift voucher online, however, it is meant to be redeemed at our exclusive brand outlets. Click here to know our store address.

Please note, Gift Vouchers once ordered cannot be cancelled or returned.

No, you cannot redeem physical (paper) gift vouchers online.

We accept Credit Cards - Visa Card, MasterCard, American Express, Diners Club Card, JCB Card and American Express. We also accept payment through Debit Cards, Net banking, Cash Cards and Mobile Payments. For more details on payment options, click here

No, currently we do not offer ‘Cash on delivery’ facility.

No, currently we do not accept payment through cheque/Demand Draft. Click here to know about other payment options. In case none of them suits you, you can contact us at +91-91-22-66750569 / +91-22-40058484, we will try to give best possible solution to match your requirement.

An amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction. Once the order is processed completely i.e., delivered to your mentioned address, the amount will get deducted from your account.

You will need to report the incident to your card issuing bank.

We request you to refer our privacy policy, which mentions that the information collected is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We use the secured payment Gateway - CCAvenue® for all the orders placed online – this prevents from inadvertently revealing any personal information. CCAvenue® uses industry-standard VeriSign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption. The personal information and credit card details entered is encrypted before it is transmitted over the Internet to the payment gateway. It also follows strict in-house security guidelines for ensuring confidentiality of your information.

Sorry, as of now this payment facility is not available.

Please refer our Shipping Policy

We currently deliver to major cities in India. However there may be certain locations where we presently do not deliver. In such situation, you will be notified and requested to provide an alternate shipping address. 

Sorry, but as of now we do not deliver out of India.

Yes, at the time of checkout will be asked billing address and shipping address. You need to provide the Indian address (where you want to get the products delivered) in the shipping address field.

No, at present we ship an order to a single destination address. If you wish to ship products to more than one location, you shall need to place multiple orders.

We aim to ship all the items ordered together, however there might be very rare instances when the order will be shipped in parts due to product availability or product features (or both). The remaining items shall typically be shipped as soon as they become available, but not later than 15 days from your order.

Team Vividha promises its best efforts to ship the products within 5-7 working days of your payment have been verified and cleared. However in certain scenarios, it may take longer to ship the order. In an unlikely or unforeseen event, if the order is not shipped within 12 days, the order shall be cancelled and your payment (for those non shipped products) shall be refunded. An email will be sent to you informing about the same.

You can use Order Tracking tool available on every page of our website (in the footer navigation bar).

No, we ship on all week days (Monday to Saturday), excluding public holidays.

We are committed to ensuring your satisfaction with any merchandise you have ordered from us. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, within 15 days from the date on which these goods are delivered.

We would request you to click here to read more about our Return Policy and to know about its terms & conditions.

You may return merchandise to us in the following two ways:

•     You may visit any of our Exclusive Brand Outlets and return the merchandise in unused condition, along with the original sale invoice, or

•     You can send it back to us via a traceable method with the shipper of your choice. Merchandise credits and refunds will be issued for the original purchase price. Original shipping charges are not refundable and customers are required to pay for the shipping costs to return the goods.

We will send you a cheque to refund your transaction amount (i.e., only the actual product value exclusive of shipping charges and other taxes) once we receive the returned merchandise.

Yes, you can exchange the merchandise in following two ways:

• You may visit any of our Exclusive Brand Outlets,  return the merchandise in unused condition, along with the original sale invoice and buy merchandise worth original transaction value (i.e., only the actual product value exclusive of shipping charges and other taxes)
• You can send it back to us via a traceable method with the shipper of your choice. Once we have received the merchandise back, we will give you a call and you can then place an order for merchandise worth original transaction value (i.e., only the actual product value exclusive of shipping charges and other taxes). Please note, this will be treated as a fresh order and you will be charged for the shipping charges.

Please note:

• No exchange or return on customized, personalized, monogrammed, final-sale or special-order products, or on products damaged through normal wear and tear.
• Exchange of any merchandise is subject to the condition of the merchandise. Products damaged while being used do not qualify for an exchange or replacement.
• Any exchange or return, must be accompanied by the original bill, which is shipped along with the products. Returns without the original bill will not be accepted.

No, you need not register to shop at vividha.in. You can click on ‘checkout as guest’ if you do not have an account and do not wish to register yourself for one. However, we would recommend you to register yourself to enjoy following benefits:

• Faster Checkout by saving your shipping and billing address
• Save your items in your shopping basket for a period of 15 days
• Access your online order history
• Write a product review
• Rate a product

Please refer our Privacy policy

No, registration is absolutely free.

You can change your password and other personal details in the My Account - View / Edit your Profile section

You can change your billing and / or shipping details in the My Account - View / Edit your Information section.

You may write to us at weborders@vividha.biz with following details (which you provided at the time of registration / creating an account with vividha.in)

• First Name
• Last Name
• Date of Birth
• Billing address
• Order number (if any) of the most recent order placed with vividha.in using that login id.

Please refer our Privacy Policy

We implement a variety of security measures to maintain the safety of your personal information.

Vividha promises Safe & Secure shopping and payment options. We use the secured payment Gateway - CCAvenue® for all the orders placed online – this prevents from inadvertently revealing any personal information. CCAvenue® uses industry-standard VeriSign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption. The personal information and credit card details entered is encrypted before it is transmitted over the Internet to the payment gateway. Vividha, in no way, receives / stores your card details.

To get in touch with us, you can do either of the following, as per your convenience:

• Call us at +91-91-22-66750569  / +91-22-40058484
• Write to us at weborders@vividha.biz

You can fill in our online feedback form available at Feedback Page. Alternatively, you can us at +91-91-22-66750576 or write to us feedback@vividha.biz

You will need to add Vividha email ids - weborders@vividha.biz, feedback@vividha.biz and partners@vividha.biz into your trusted sender list.

In case you are not sure how to achieve the same, please go through below mentioned steps for respective webmail provider

• Gmail

1. Go to the Spam folder
2. Select the email for Vividha – with the help of check box
3. Click on ‘Not Spam’ button

Alternatively,

1. Open the email you have received from Vividha (either in Inbox / Spam folder)
2. Click on the arrow next to the reply button on the top right hand corner of the email
3. From the drop down menu, click on "Add sender to contacts"

• Yahoo Mail

1. Go to the Spam folder
2. Click on the email to open / view / read it
3. Click on ‘Not Spam’ button which is above the list of emails.

Alternatively,

1. Click on ‘Contacts’ in the menu on the left of the page
2. Click ‘Add contacts’
3. Add Name and email address (weborders@vividha.biz, feedback@vividha.biz and partners@vividha.biz)
4. Save contact details

• Hotmail / MSN Mail

1. Go to the Junk folder
2. Select the email for Vividha – with the help of check box
3. Click on ‘Not Junk’ button

• Rediff Mail

1. Go to the Junk folder
2. Select the mail from Vividha
3. Click on ‘This is not spam’ button at the top of the page

You can unsubscribe from Vividha mailing list by changing your preference online. You can do so by visiting My Account section.

However, please note you will continue receiving emails from us regarding your transaction and order status and updates like order confirmation email etc.

To get in touch with us, you can do either of the following, as per your convenience:

• Call us at +91-91-22-66750576 
• Write to us at partners@vividha.biz
• Fill an online Business Opportunity form available on our website at Contact page

To apply for a job @ Vividha, you can send in your cv and portfolio, if any, by filling the online form available in Career Section.

You can alternatively call us at +91-91-22-66750576 or write to us at team.support@vividha.biz

Anvesha.Discover is Vividha’s Customer loyalty programme. Click here to learn more.

Please click here to get complete address of Vividha Exclusive Brand Outlets and other retail counters.